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Old Guys Rule offers "Returns" on all of our products for 30 days from the purchase date.
If you are not 100% satisfied with your purchase for any reason, please send us an email at vgacustomerservice@gmail.com.
Customer Service is Open Monday through Friday 9am/pst to 5pm/pst.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
Contacting Old Guys Rule In Regards To Refunds, Issues With An Order:
To return your product, or report a concern with your order, please contact us directly and send an to vgacustomerservice@gmail.com with the following information:
1. Full Name on the order
2. Order #
3. Telephone Number
4. The Issue / Or reason you'd like to return your order.
5. The email address you used to place your order.
6. Please attach a screenshot of your proof of purchase.
Including the information above will help us to expedite the refund/exchange/return process.
Also, if you would like us to call you directly -- please specify that in the email, otherwise we will respond to your request via the email you wrote us with.
Refund Policies
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us below
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Unless otherwise discussed in the correspondence, customers pay for all shipping costs on returns and exchanges. All items must be in its original condition, not damaged, and no missing parts.
If the items are not in the original condition you will have to pay for shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
